Service and support
At stow, powerful customer care is a cornerstone of our business. Our goal is to provide reliable service to our customers whenever and wherever they need it. Our service department operates across Europe in a professional and coordinated manner to support your operations.
Highly qualified stow service technicians ensure the continuous functioning of your mobile pallet racking installations and pallet shuttle systems. Safety is our primary concern; addressing minor issues promptly prevents unexpected standstills and severe damage, securing the operational safety of your infrastructure.
Comprehensive service solutions
The stow service offering includes:
- Service intervention
- Preventive maintenance
- Periodical inspection
- Service reporting
- Training
- Maintenance on older installations
Spare parts and upgrades
To expedite repairs, we offer a wide range of original spare parts and spare packs.
Spare shuttles
We provide on-site spare shuttles as insurance against full breakdowns or when immediate repair is not feasible. Additionally, stow maintains a stock of spare shuttles for rapid dispatch in emergencies and offers rental shuttles for a maximum period of six months to handle peak capacity without the need for purchasing additional units.
Software care and retrofitting
We ensure client systems remain up to date with the latest enhancements and bug fixes. Furthermore, stow experts assist in upgrading solutions to leverage the latest technologies, including complete retrofits of mobile racking installations by replacing mobile bases and upgrading electrical components.
Reconfiguration support
Our experts help determine the best solutions for changing operational requirements. To maintain our high standards, stow service technicians attend regular training workshops, ensuring they meet strict quality standards and customer expectations.